I believe it is more important to have open communication than it is to censor negative posts. I would hope that our customers that have children and appreciate our Story Time, would come to our aid in defending our decision to allow children in the coffee shop.
I agree with Jane. Let the bloggers comment on the situation and monitor it to see what the overall feelings are towards storytime and kids in the cafe.
I think we should disclaim that the opnions of our customers presented on our blog do not represent the opinions of the cafe and that the main purpose of our blog is for both customers and the cafe to share ideas and experiences and to discuss what's going on in the community, nation and/or world.
We also have to post things to the blog ourselves to let our customers know we actually monitor this blog. We need to participate in communications regarding ideas, complaints, changes, etc. This should be taken almost like a face-to-face- discussion with customers, so that way, they know we care and we take time to consider their complaints, and we thank them for their praises.
Agree with both Jane and Meri. Negative feedback serves to poll what majority think about certain activities and events in the cafe. we can modify, add new event remove unpopular ones based on customer feedback.
I believe it is more important to have open communication than it is to censor negative posts. I would hope that our customers that have children and appreciate our Story Time, would come to our aid in defending our decision to allow children in the coffee shop.
ReplyDeleteI agree with Jane. Let the bloggers comment on the situation and monitor it to see what the overall feelings are towards storytime and kids in the cafe.
ReplyDeleteI think we should disclaim that the opnions of our customers presented on our blog do not represent the opinions of the cafe and that the main purpose of our blog is for both customers and the cafe to share ideas and experiences and to discuss what's going on in the community, nation and/or world.
We also have to post things to the blog ourselves to let our customers know we actually monitor this blog. We need to participate in communications regarding ideas, complaints, changes, etc. This should be taken almost like a face-to-face- discussion with customers, so that way, they know we care and we take time to consider their complaints, and we thank them for their praises.
ReplyDeleteAgree with both Jane and Meri. Negative feedback serves to poll what majority think about certain activities and events in the cafe.
ReplyDeletewe can modify, add new event remove unpopular ones based on customer feedback.